FAQ - Inkwell English Education

What is my Inkwell account?

Inkwell creates a personal account for you through Teachworks, an online application for tutors and parents that makes our services more robust. The tool provides you easy access to needed information anytime from anywhere with an Internet connection. Changes entered by teachers and staff are immediately visible in both your family and student accounts.

You can . . .

view a calendar of sessions
receive automatic session reminders
view and pay invoices online
read teacher’s personalized notes for every session
view a list of homework assignments
request sessions
enroll in a class
communicate with teachers

Frequently Asked Questions

How do I set up my user account?

Open the Welcome to Inkwell English Education email. If you accidentally deleted it or can’t find it, just let us know and we’ll send you another email. Email us here.
Click the link Confirm my account.
Your username is your email address–set up a password.
Then click Confirm Account.
Log into your new account at https://inkwelledu.com/login/.

How do I pay for services?

Regardless of the type of service or the service plan you have, you are required to have a payment method on file. Charges for services are automatically drawn from that account according to the terms you agreed to in an à la carte registration, ILP, or Inkwell Service Agreement. If you do not have a payment method on file, you will need to set one up.

Using your registered email and password, log into your personal Inkwell account at https://inkwelledu.com/login/.
On the menu bar, click on BILLING and select CREDIT CARDS.
Press the ADD CARD button, fill in your credit card information, and press SAVE.

Rest assured that your personal information is secure. The system does not save your credit card number and does not share it with us at Inkwell. It is sent via encryption to Stripe, our credit card processing company. Stripe secures the number and sends back a card profile ID that will be used for all future transactions.

Alternatively, if you see a PAY ONLINE button in an invoice mailed to you, you can pay that invoice online.

Open the emailed invoice and click on the https:// link at the bottom.
Click on the green PAY ONLINE button. Each link is specific to a particular invoice, so do not try to re-use a link.
Complete the payment form.
Click SUBMIT.

If you’ve misplaced an invoice, you can find it in your account.

Login to your Inkwell account using your email and password.
Click on BILLING tab to view transactions.
Select an invoice that has a balance due.
Complete the payment form.

How do I add a session?

Click on the CALENDAR tab.
Click on the day that you would like to add services.
In the pop-up box click OK to add a session.
Fill out all the boxes on the REQUEST SESSION form.
Click the SUBMIT button and wait for your selected teacher to respond to your request.

How do I cancel or reschedule a session?

You must give at least 36 hours’ notice to ensure that your account isn’t charged for a missed session.

Login to your account, using your email and password.
In the menu bar, click on TEACHERS.
Communicate directly with your teacher by using the phone number or email listed for that tutor.
If you leave a message, please indicate the first and last name of the student, date and time of the session you need to cancel or reschedule, and the best way to reach you to discuss the change.

How do I read session notes from my teacher?

Login to your account, using your email and password.
Click on the CALENDAR tab.
Click on your child’s session.
In the pane that opens, select VIEW. A screen will appear listing details of the session.

How do I join a class that is open for enrollment?

View the main calendar.
Go to Open Sessions of the right-hand panel.
Select SHOW and press SUBMIT.
Go to the date of the class you want to enroll in. Then click on the title of the class. If you do not see the title, click on VIEW MORE,
Click the JOIN link in the pop-up window.
Select the student to join the class.
Complete and submit the form.

How do I update my account?

Using your registered email and password, log into your personal Inkwell account at https://inkwelledu.com/login/.
On the menu bar, click on PROFILE.
Click the UPDATE link at the top.
Change the outdated information in your PROFILE.

How do I find my Zoom link?

Login to your Inkwell account at https://inkwelledu.com/login/.
Go to your calendar and click on the session you want to join.
In the pop-up window, select VIEW.
Scroll down to find the JOIN ZOOM MEETING link.