Website
Inkwell English Education maintains a website, which is updated periodically. To obtain the most current information about a class or learning pod, please visit Inkwell’s website at https://inkwelledu.com/classes.
Registration and Enrollment
To enroll in one of Inkwell’s classes or learning pods, parents or legal guardians must first complete a registration form for each student. There is a small fee to register. If you already have an existing Inkwell family profile, DO NOT register again. Rather, review the information in your family and student profiles and update it as needed. Registration triggers a “Welcome to Inkwell English Education” email to be sent to the address you registered. Click on the link provided (1) to set up your account with our scheduling and business management software and (2) to place a payment method on file. We will not be able to confirm your enrollment until you agree to Inkwell’s Class Policies, Terms & Conditions, your account is activated, and a deposit is received.
Account
Inkwell’s registration form links to a payment portal and to our scheduling and business management software, creating you an account. Your account provides many features to support two-way communication between Inkwell, tutors, students, and parents. Students and parents have separate accounts, but student accounts are tied to their parents’ accounts.
Please activate your account to complete enrollment in a class or pod. Open the “Welcome to Inkwell English Education” email sent to the address you registered, click on the link provided, and set up your credentials. Your user ID will be the email address you registered with, and you will choose your own password.
Payments
Your seat in a class or pod is guaranteed only after your payment is processed. Any deposit for enrollment is collected when you register, and it is non-refundable. The entirety or balance of tuition is due on the day sessions begin. All payments are drawn from the card you have placed on file, and they are charged to that card automatically upon the due date just indicated.
Insufficient Funds and Delinquent Accounts
If credit card charges are denied or in any other way the balance of your account is not paid after the second day of a class, you may be dropped from the class and any monies you may have paid will be forfeited. Need for a payment plan should be discussed and agreed upon prior to the beginning of a class so that your enrollment is not jeopardized.
Session Changes & Cancelations
In the unlikely event that Inkwell must cancel a session, regardless of the reason for cancellation, that session will be rescheduled, or appropriate refunds or credits will be issued if a suitable date cannot be arranged. Class deposits are NOT refundable unless Inkwell cancels all enrollments in that class entirely. In that case, deposits and any payments for lessons not received will be refunded or credited, according to your preference. No changes to existing class schedules can be made to accommodate individual students.
Tardiness and Absences
If you arrive late, you must make up any work missed on your own time. If you must miss a session, kindly notify your teacher in advance. It is your responsibility to make up missed work and submit it to your teacher, who will answer questions about it and exert reasonable effort to support your success. No refunds or pro-rated credits will be given for missed sessions. If you need and want extensive help making up missed time, you should schedule a tutoring session. Any special make-up session(s) that you choose to schedule will be billed additionally at the current tutoring rates posted on Inkwell’s website.
Technology
All classes are currently taught online. To participate, you must have reliable access to Internet with an appropriate bandwidth to maintain connectivity to videoconferencing software. Preferably, you will use a Chrome browser with high-speed service. The device you use to connect must have a working camera and microphone and other features that support the functions needed for the class you are enrolled in. Proper operation of your device and the reliability of your Internet service is your responsibility. Inkwell does not have an IT department to troubleshoot difficulties you may encounter and cannot credit any class time missed because of technical problems you may experience. Since all classwork and homework is distributed electronically, you must be able to meet your teacher’s requirements for transmission and completion of electronic files into a Google Drive folder that you will be assigned.
Contact Information and Communication
To ensure effective communication, keep your contact information updated. If your phone number, Skype ID, email, or home address changes, immediately notify both your teacher and the office at [email protected].
Caller IDs and email addresses do not identify you readily. Often students’ and parents’ last names are different, and we sometimes have more than one student with the same first and even last name. Since it’s easy for confusion to occur, please identify yourself by first and last name, your student (if you are a parent), the assigned teacher and class, and pertinent information (like the date and time of a class session) so that we can handle your email, text, or voice-mail message properly.
If you have questions about the day-to-day operations of sessions, contact your teacher directly. If you have questions about payments or the class schedule, contact the office at [email protected]. If you have questions about the class curriculum, contact Inkwell’s curriculum director at [email protected].
Modification of Policies
From time to time as need arises, these policies may be amended or added to. Such modifications will supersede the terms of this statement. By signing the final page, you validate that you have read and understand these policies and that you agree to receive services in accordance with them.
Privacy
Inkwell has a separate Privacy Policy. Please be aware that all class sessions are automatically recorded for teacher and student reference.
updated 8/20/2020